Business Engineering with Mobile Workforce Solutions

An analysis framework is presented that can be used to assess important issues of mobile workforce solutions, based on recent literature on mobile business. Within this framework we did two exploratory mobile workforce case studies, one at a rail company, and one at a highway inspection organization, both in the Netherlands. Preliminary evidence shows that mobile workforce solutions have a direct impact on many aspects of an organization’s work practices, though they do not radically change the organizational structure and business processes within a company. The results of the case studies indicate a need for an engineering approach that integrates a consideration of the potential impact of mobile workforce solutions on an organization, its business process and the individuals who work for it. In this study the foundations are laid for further research into improving business processes using mobile workforce solutions.